Inside Sales Representative (ISR)

Company Name:
Gerdau Long Steel North America is a leader in mini-mill steel production and steel recycling in North America, with an annual manufacturing capacity of approximately 10 million metric tons of mill finished steel products. Through a vertically integrated network of mini-mills, scrap recycling facilities and downstream operations, the company serves customers throughout the U.S. and Canada, offering a diverse and balanced product mix of merchant steel, rebar, structural shapes, fabricated steel, flat rolled steel and wire rod.
We believe our employees are the best in the business. We have high standards and our employees constantly strive to reach even higher levels of success. Gerdau growth is based on our values and on a vision focused on excellence. We see customer satisfaction, the personal and professional growth of each employee, total safety in the workplace, a commitment to our stakeholders, employees, and communities, and profit as a measure of performance.


Gerdau is currently seeking an Inside Sales Representative (ISR) for its Albany, GA facility.

Job Summary:
Perform diversified inside sales and administrative duties for the Operations Manager, Customer Service Manager and other supervisory personnel pertaining primarily to Construction Product sales.
Perform diversified sales functions involving telephone sales, customer service, order processing, inventory control, scheduling and a variety of liaison duties pertaining to the sale of Construction Products and value added processing.
Primary Duties and Responsibilities:
Respond to telephone inquiries concerning product information, price, and delivery, drawing and rolling schedules, etc. in a prompt and courteous manner.
Quote prices for designated products from standard price list or within approved price range to obtain sales order, and solicit orders for additional items.
Document customer inquiries as directed, and prepare work orders based on customers' orders.
Review customer purchase orders to verify for accuracy and exercise care to obtain complete and accurate information and specifications in accordance with customer's requirements.
Investigate apparent errors and omissions of data received from customers and confer with supervisor or others on all questionable matters.
Secure approval on customer's credit prior to shipments and ensure processing of necessary documents through billing section.
Responsible for customer accounts as assigned and must maintain thorough knowledge of sales operation flow, customer pricing, market and competition information.
Maintain current status of inventories, drawing and rolling schedules and to the extent possible, customer's potential requirements.
Must be a self-starter to perform all aspects of the job with minimum supervision.
Receive and process customer complaints and initiate required action within limits of established procedures. Acknowledge and follow up on customer inquiries concerning order status and delivery data. Keep customers informed of drawing and shipping schedules, communicate actual or potential delays or problems.
Build shipments and prepare loading requests for scheduled loads.
Contact customer receiving departments to schedule receiving appointments as necessary.
Contact trucking companies and schedule trucks to cover loads. Inform trucking companies of receiving appointment dates, times and numbers as necessary.
Assist Customer Service Manager as needed, and perform sales office functions and other duties as assigned or directed.
Maintain all correspondence and paperwork required to keep customer files up to date.

Additional Responsibilities:
As directed, make customer calls with various sales personnel in order to be oriented to the market and product applications as well as to become acquainted with contacts, enhance customer relations and become familiar with competitors' activities.
Serve as relief to Administrative Technician as needed.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Qualifications include:
High school diploma or equivalent
1 - 2 years of Inside Sales or Customer Service experience preferably in a manufacturing environment.
Intermediate level or above with MS Outlook, Word and Excel; SAP experience is a plus.
Able to multitask
A quick learner
Prioritize and reprioritize throughout the work day
Flexible and adaptable
A team player with a positive attitude
An effective problem-solver
Excellent communicator with both written and verbal; a focus on customer service is essential.
Must be able to lift, move, and load products and materials over 25 pounds but no less than 60 pounds

Gerdau offers opportunities for advancement in an ever challenging, high-tech environment. We offer a competitive salary and benefits package and the opportunity to grow with a world-class, multinational company. We recognize the contributions of our team members and provide opportunities for advancement.
Gerdau offers excellent benefits that start the FIRST DAY OF EMPLOYMENT!
Medical and Prescription
Health & Dependent Care (Flexible Spending Account)
Basic Life/Accidental Life Insurance
Health Advocate Services
Employee Assistance Program
Tuition Reimbursement Program

Gerdau is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. All applicants must be legally eligible to work in the country of hire without current or future sponsorship.
JS1GA 232863

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