Field Service Engineer
Field Service Engineer
Compensation $16.00 per hour
Currently seeking a dedicated FSE who will provide first and second line maintenance for ATMs, perform limited repairs and preventive maintenance on a variety of financial equipment, perform project and installation support as needed and work on PC and PC peripheral equipment. Individuals responding to this position must have the ability to use basic hand tools/digital volt meters and must have basic PC/network knowledge.
Essential Duties and Responsibilities include the following, but not limited to:
Prioritizing and planning service calls.
Contacting customers with estimated time of arrival (ETA) and providing updates as required.
Directly communicating with customers to provide call updates and resolution.
Provide first line maintenance on ATMs to include:
Troubleshooting of problems.
Clearing of paper jams, card jams, bill jams, deposit jams, etc.
Maintenance of ATMs including replacement of consumable materials, belts, and air filters, feed parts, assemblies, etc.
Clean equipment exterior and interior on each service call.
Provide repairs and preventive maintenance on a variety of financial equipment including ATMs, drive-up/conventional equipment, check sorters/proof machines, scanners, smart safes and small equipment.
Perform simple and complex installation functions including pulling cable, anchoring/mounting of equipment, installing locks, configuring equipment and provide training to customers.
To perform onsite emergency & preventive maintenance on equipment within an assigned area.
Prioritize and schedule all service calls assigned to you. Maintain zero past due preventative maintenance calls.
Maintain sufficient parts inventory and submit biannual inventory reports. Inventory variance is not to exceed 5% of the inventory value as indicated on the Techs Only website.
Company Benefits avaliable to all Full Time employees after 90 day introductory period
Health Insurance
Dental Insurance
Vision Insurance
Short Term Disability Insurance
Long Term Disability Insurance
Term Life Insurance
Optional Life Insurance
401k
Vacation, Sick Leave and Holiday Pay
Estimated Salary: $20 to $28 per hour based on qualifications.
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