Call Center - Tier 1 Advisor

Job Description Does everyone you know come to you for help with their computers, cell phones, tablets, and mp3 players? Do you love being their go-to person? Do you want to enjoy the perks of working at home?This is the position for you!KellyConnect is looking for enthusiastic and energetic people to be the friendly voice of our program.
As a first-level technical support advisor, you will be responsible for answering and resolving advanced technical support questions for a variety of technology products.
Our work from home positions are long-term, providing best-in-class support for the world-s largest manufacturer of MP3 players, smartphones, and tablets.
Come join the wave and participate in the explosive growth of our customer services program as a Home Based Agent for KellyConnect, a division of Kelly Services, Inc.
What your role as a Tier 1 Advisor will include:
Ensuring call resolution in a timely manner Meeting average handle time requirements for the program Maintaining the highest standards of qualityGuaranteeing customer satisfaction for every interactionLight upselling of features/products that meet customers- needs and wantsWhat does KellyConnect offer you?Long-term employmentOpportunities for growthCompetitive wages with opportunities for bonusComprehensive training programsNo commute, lower expenses, and the comfort of your own home Requirements Do you have what it takes? HS Diploma or equivalent6 months experience in a customer service roleQuiet work from home environment free of background noise and interruptionAbility to work a flexible schedule including evenings, weekends, and holidaysAdvanced -user-level- knowledge of computer technology and computer operating systems:
Copying/cutting and pasting textOpening, closing, collapsing and switching between various applications and windows/sessions on a PC or MacDownloading, opening, saving, printing and/or deleting files, in addition to managing, installing, and uninstalling, application programs and softwareExperience with the following devices Personal computer (PC) or Apple Mac computerSmartphone, PDA's or MP3 playersMusic downloading, organizing, CD RippingUnderstanding of internet concepts and features Navigation to web addressesInternet security, secured connection - SSLManaging usernames and passwords for multiple sitesSearch engines, concepts, words, and the ability to search the internet for specific information in a timely mannerEmail application functionality including:
Accessing, navigating, and full feature use of web-based email applications (Outlook, Gmail, Yahoo, Comcast, other ISP provided/hosted email)Ability to organize email, maintain folders, and manage attachments and downloads.
Desired Qualifications:
Experience troubleshooting common computer hardware, software, and network problems, including issues with externally-connected devices such as printers, external drives, or portable media players.
Knowledge of different media types used on computers and/or portable media players.
Practical experience with printers, PDAs, mp3 players, external hard drives and input devices as well as their peripheral connection types (USB, Firewire, and Bluetooth).
Candidates will be required to pass a pre-employment screening and criminal background check.
Why KellyConnect ?Each year, KellyConnect finds work for nearly 23,000 call center employees like you.
We offer temporary, temporary-to-hire, and direct-hire roles, for both traditional office and home-based assignments.
And through Kelly's connections, from small- and mid-sized companies to over 97% of the Fortune 100'we can open your job search to a new world of opportunities.
You get a more flexible career, your way:
choosing the positions you want, when and where you want to go, and always for competitive pay.
Want more information? Visit kellyservices.
com/contactcenter About Kelly Services Kelly Services, Inc.
(Nasdaq:
KELYA, KELYB) is a global leader in providing workforce solutions.
Kelly offers a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis.
Serving clients around the world, Kelly provided employment to more than 555,000 employees in 2014.
Revenue in 2014 was $5.
6 billion.
Visit kellyservices.
com and connect with us on Facebook , LinkedIn and Twitter .
Download WorkWire (TM) , a free career and employment resource iPad app by Kelly Services.
iPad is a trademark of Apple Inc.
, registered in the U.
S.
and other countries.
App Store is a service mark of Apple Inc.
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans and is committed to employing a diverse workforce.


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