Inbound Call Center Suprvsr

The opportunity to work on multidisciplinary projects is one of the most appealing aspects of working at our Company.
Every year our staff is involved with thousands of projects, and each consultant has a chance to participate in dozens of them.
Many of our projects require consultants from different engineering and scientific backgrounds to work together.
These collaborations will give you an opportunity to work alongside many of our accomplished engineers and scientists.
Our experienced consultants are able to leverage the technical breadth and depth of our staff to identify and develop new projects and to organize an appropriate project team from our staff members.
This position leads and manages a team of 30+? associates who work both inbound and outbound calls regarding our products.
?Qualifications:
Minimum of 2 years experience in a call center Experience managing associates in a fast-paced atmosphere Ability to evaluate and coach associates Strong work ethics Must have a professional appearance Fast learner with creative problem solving abilities Goal-oriented and team player Excellent communication skills MUST be proficient using the computerOur consultants find themselves with different roles from one project to another.
Our projects involve initial inspections and the collecting of evidence, analyzing and recreating the events in our labs, and finding answers and writing reports for our clients.
You will be introduced to each step in this process and will eventually master all of them.


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