Patient Portal Coordinator (Full Time/Days)

Job SummaryPromotes the utilization of the Patient Portal to ensure achievement of organizational goals associated with Meaningful Use Patient Portal initiatives.
Engages and educates patients, civic organizations, and the public on the availability and benefits of the patient portal to facilitate improved access to the personal health record.
Provides application level monitoring and support for the Patient Portal to confirm data integrity, safeguard patient confidentiality, and promote dependable operation.
Performs system, process, and data analysis to make recommendations for software enhancements and process improvement.
All activities will be performed in support of the strategy, vision, and values of Phoebe.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA, and other regulations, as appropriate.
General requirementsPerforms all job responsibilities in alignment with the core values, mission and vision of the organizationPerforms other duties as required and completes all job functions as per departmental policies and proceduresMaintains current knowledge in present areas of responsibility (i.
e.
, self education, attends ongoing educational programs)Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
Adheres to the hospital and departmental attendance and punctuality guidelinesWorking ConditionsGeneral environment\:
Works in a well-lighted, air-conditioned area, with moderate noise levels.
May be required to change from one task to another of different nature without loss of efficiency or composure.
Periods of high stress and fluctuating workloads may occur.
Job SummaryPromotes the utilization of the Patient Portal to ensure achievement of organizational goals associated with Meaningful Use Patient Portal initiatives.
Engages and educates patients, civic organizations, and the public on the availability and benefits of the patient portal to facilitate improved access to the personal health record.
Provides application level monitoring and support for the Patient Portal to confirm data integrity, safeguard patient confidentiality, and promote dependable operation.
Performs system, process, and data analysis to make recommendations for software enhancements and process improvement.
All activities will be performed in support of the strategy, vision, and values of Phoebe.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA, and other regulations, as appropriate.
General requirementsPerforms all job responsibilities in alignment with the core values, mission and vision of the organizationPerforms other duties as required and completes all job functions as per departmental policies and proceduresMaintains current knowledge in present areas of responsibility (i.
e.
, self education, attends ongoing educational programs)Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
Adheres to the hospital and departmental attendance and punctuality guidelinesWorking ConditionsGeneral environment\:
Works in a well-lighted, air-conditioned area, with moderate noise levels.
May be required to change from one task to another of different nature without loss of efficiency or composure.
Periods of high stress and fluctuating workloads may occur.
Education Requirements 4 year / Bachelor's Degree in Computer Science, Business, or Health Care Related Discipline (Required) ;In lieu of an Associates Degree; a Minimum of 4 years additional relevant experience is acceptable.
Experience Requirements2 - 4 years Data and systems analysis or relevant experience working in a healthcare environment, preferably in a hospital setting, with responsibilities for systems support with data and process analysis.
(Required)1 -2 years Broad understanding of data analysis and computer system concepts including hardware, software, operating systems, and network communications.
(Required)1 -2 years Interpersonal and persuasive communication skills with public speaking experience preferred.
Ability to communicate professionally and empathetically with patients with diverse computer abilities.
(Required)General SkillsOrganizational Skills,Communication Skills,Interpersonal Skills,Customer Relations,Analytical,Grammar / Spelling,Read / Comprehend Written Instructions,Follow Verbal Instructions,Basic Computer Skills,Microsoft Office Suite.
Physical RequirementsHave near normal hearing; Hear alarms/telephone/tape recorder/normal speaking voiceHave near normal vision\:
Clarity of vision (both near and far), ability to distinguish colorsAbility to perform repetitive tasks/motionPhysical DemandsOccasionally within shift (1-33%) \:
Standing,Walking,Bending/Stooping,Twist at waist,Pushing/Pulling,Lift/carry up to 20 lbs,Reaching above shoulder.
Continuously within shift (67-100%) \:
Sitting.
Certifications and LicensuresEducation Requirements 4 year / Bachelor's Degree in Computer Science, Business, or Health Care Related Discipline (Required) ;In lieu of an Associates Degree; a Minimum of 4 years additional relevant experience is acceptable.
Experience Requirements2 - 4 years Data and systems analysis or relevant experience working in a healthcare environment, preferably in a hospital setting, with responsibilities for systems support with data and process analysis.
(Required)1 -2 years Broad understanding of data analysis and computer system concepts including hardware, software, operating systems, and network communications.
(Required)1 -2 years Interpersonal and persuasive communication skills with public speaking experience preferred.
Ability to communicate professionally and empathetically with patients with diverse computer abilities.
(Required)General SkillsOrganizational Skills,Communication Skills,Interpersonal Skills,Customer Relations,Analytical,Grammar / Spelling,Read / Comprehend Written Instructions,Follow Verbal Instructions,Basic Computer Skills,Microsoft Office Suite.
Physical RequirementsHave near normal hearing; Hear alarms/telephone/tape recorder/normal speaking voiceHave near normal vision\:
Clarity of vision (both near and far), ability to distinguish colorsAbility to perform repetitive tasks/motionPhysical DemandsOccasionally within shift (1-33%) \:
Standing,Walking,Bending/Stooping,Twist at waist,Pushing/Pulling,Lift/carry up to 20 lbs,Reaching above shoulder.
Continuously within shift (67-100%) \:
Sitting.
Certifications and Licensures

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