Automotive - Shop Foreman

Shop Foreman
SUMMARY

Ensures that repairs are performed correctly and efficiently by qualified technicians and that the service department maintains a consistently high level of customer satisfaction.

ESSENTIAL DUTIES

Essential Duties include the following. Other duties may be assigned.
Recruits, hires and motivates qualified service technicians.
Assists technicians in developing their skills.
Understands, keeps abreast of, and complies with federal, state, and local regulations that
Understands and ensures compliance with manufacturer warranty and policy procedures.
Ensures that all department employees receive appropriate manufacturer training.
Conducts regular performance reviews for all technicians in accordance with dealership
Ensures that all repairs are assigned to technicians in an equal and fair manner.
Provides technical support for technicians when necessary.
Ensures repairs are charged out correctly.
Checks progress of each repair order throughout the day.
Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot
Road tests vehicles to quality-check work performed.
Establishes and maintains customer follow-up program to confirm satisfaction with the
Handles all customer complaints within 24 hours, informing other managers as appropriate.
Monitors shop condition, including cleanliness, safety, and the condition of shop equipment.
Ensures the proper care, storage, and inventory of special tools.
Keeps abreast of new equipment and tools available and recommends purchases.
Attends managers meetings as requested.
Strives for harmony and teamwork within the department and with all other departments.
Maintains safe work environment.
Maintains professional appearance

Equal Opportunity Employer

Benefits:

401K Match
Medical, vision, life and dental
Employee Purchase Program
Oversee service operations and compliance, such as hazardous waste disposal, OSHA Right-to-Know, etc. guidelines.
Inspect completed jobs for thoroughness and quality.
Previous Shop Foreman / Automotive Service experience.
Reports problems to the service manager or dealer.

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