BA Field Service Technician

METTLER TOLEDO is the global leader in the manufacturing, marketing and service of precision instruments for use in industrial, laboratory and food retailing applications. We have one of the largest Global Service and Sales organizations among precision instrument companies. We are seeking a BA Field Service Representative III in Tallahassee, FL.
SUMMARY
Performs calibrations and preventative maintenance duties. Troubleshoots and repairs industry related products without assistance as skills and training permit. Responsible for resolving first line customer complaints and invoicing problems. Leads efforts to modernize, upgrade and convert customer existing equipment.
KEY RESPONSIBILITIES:
Troubleshoots and repairs industry related products without assistance as skills and training permit.
Performs calibrations and preventative maintenance duties.
Must have or be willing to obtain a Class B commercial driver's license.
Must maintain a valid driver?s license.
Complete record keeping on time.
Complies with ISO standards as required.
Interfaces with sales to meet customer requirements.
Overnight travel is required to maximize efficiency while performing regular duties.
Assists and cooperates with Service Support Representatives whenever necessary. Insures productivity standards are met and includes assurance of data integrity of the service database. Assist scheduling efforts with SSR to maximize efficiency and income potential.
Ensure customer uptime requirements are met and that PM work at assigned account is completed on time.
Provide input to ensure certified and capable service for the products that you are servicing, developing annual technical training schedules.
Participate to develop and maintain a feeling of teamwork within the service area.
Coordinates business information to customers, sales engineers and associates, leads the efforts in promoting and selling service income-producing products.
Responsible for resolving first line customer complaints and invoicing problems.
Follow prescribed procedures for purchases, meetings, compliance with DOT, W & M, etc.
Ensure vehicle service and maintenance requirements are met.
Ensures compliance with all company policies and procedures, facilitates EHS program.
Leads efforts to modernize, upgrade and convert customer existing equipment.
Submits all paperwork in a timely and professional manner, maintains a close professional relationship with external/internal customers, sales, technicians and other leaders.
Other duties may be assigned.
EDUCATION and/or EXPERIENCE
Associate's degree (AA) or equivalent from two-year college or technical school with 3-5 years of related job experience; and/or equivalent combination of education and experience. SAP knowledge/experience preferred.
METTLER TOLEDO is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
_Our US benefits program includes medical, dental and vision care coverage and a 401(k) savings plan ? all eligible upon date of hire. _ Additionally, METTLER TOLEDO offers paid time off, flexible spending accounts, short-and long-term disability coverage, basic life insurance (with the opportunity to purchase additional life insurance coverage), business travel insurance, Employee Assistance Program, Healthy Lifestyles Programs, and Domestic Partner benefits.
To find out more about METTLER TOLEDO and our products please view our YouTube video.
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Publication Date: Jul 13, 2016
Working Place: Tallahassee, FL 251f7e01018d47a3ae178a0faf7115fd

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