Deli-Bakery Lead

Overview
Job Title: Deli-Bakery Lead
Location: Retail Grocery Location
Position OverviewThe deli-bakery lead will support the department manager with the daily operations of the deli-bakery department. This position will assist the department manager with implementing plans to ensure customer confidence and loyalty by promoting and executing consistent operating conditions, providing fresh and appealing product, providing courteous, knowledgeable and prompt service and a friendly atmosphere. In addition, this position will assume department operational responsibility in the absence of the manager. Primary Responsibilities & Accountabilities
Support the department manager with the management of inventory, in-stock position, pricing integrity, merchandising, labor, security, expense control and other operational processes to company standards.
Support the department manager in ensuring the department achieves the standards of performance as outlined in the work plan.
Lead department team members in productive replenishment, product rotation, conditioning and cleaning processes.
Support training and developing of team members in accordance with company policy and procedures; lead team members by example by completing department tasks and serving customers with the highest level of service.
Ensure team members greet, assist, provide efficient service and thank customers in a prompt, courteous, friendly and business-like manner in order to promote the company image as a service-oriented operation.
Resolve customer complaints to the full satisfaction of the customer.
Answer product questions and offer assistance in finding or suggesting product selection.
Ensure company standards of safety, proper food handling practices, sanitation and productivity are achieved; ensure operations are consistent with all aspects of federal and state health, safety and sanitation codes.
Prepare special orders that are requested by customers (e.g., party platters, meat cuts, etc.).
Support the manager in ensuring all policies and programs are communicated and carried out in a positive and timely manner.
Notify management of team member theft, customer shoplifting, unauthorized markdowns or property defacement.
Promote high team member morale.
Perform other job-related duties as assigned.
QualificationsMinimum
Must be 18 years of age.
High school diploma or equivalency.
Proven performance as a SEG associate in the deli department; or one (1) year management or supervisory experience in supermarkets, retail, restaurants, hotels or general business.
Ability to read, write and speak English proficiently.
Ability to understand and follow English instructions.
Authorization to work in the United States or the ability to obtain the same.
Successful completion of pre-employment drug testing and background check.
Preferred
Proven experience as a SEG associate in the deli department and at least one other department in the store; or two (2) years proven leadership in the department.
Proficient with computer applications used in effectively operating the department.
Strong customer service skills.
Exceptional interpersonal, motivational and communication skills.
High standard of integrity and reliability.
Required Behaviors
Lives the Values by embracing the essence of the company demonstrating a commitment to the company's goal and values.
Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.
Business-driven showing passion for the business, delivering results consistently.
Customer-orientated by passionately demonstrating that the customer comes first? always by putting the customer's needs above all else.
People Passion through consistently treating others with respect and dignity.
Knowledge, Skills, Abilities
Compliance with all company policies and procedures.
Possess the Certified Professional Food Manager (CPFM) or Food Safety Manager (FSM) Certification designation or ability to obtain same within 180 days of placement.
Possession of Baking Certification and Basic Cake Decorating Certification or ability to obtain same within 180 days of placement.

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