Bank Teller

Ngan Kiem


1716 Whisperwood Street


Albany GA 31721


(229) 405-3705 or (229) 485-9628


ngnkiem@yahoo.com


 



 




Manager


Excellent Computer Skills


~Tri-Lingual: English, Vietnamese and Cambodian~


 



Work Experience:


 


Store Manager, The Winery/ Kiem Inc. Albany, Georgia                                     Jan.2007 to Mar.2016


Directly supervise and coordinated activities of store workers. Managed functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.



  • Developed a training program to improve employee productivity, job satisfaction and workplace morale

  • Provided customer service by greeting and assisting customers and responded to customer inquiries and complaints

  • Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers

  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods

  • Checked stock, recorded and ordered inventory

  • Instructed staff on how to handle difficult and complicated sales


 


Quality Assurance Lab. Technician: Coke Cola, Salt Lake City, Utah              Sept.2000 to Jan. 2007


Conducted tests to determine quality of product prior to shipping. May conduct stability sample tests.



  • Conduct routine analyses of in-process soft drinks to ensure it was bottled correctly

  • Interpret test results, compare them to established specifications and control limits, and make recommendations

  • Perform visual inspections of finished products Calibrate, validate, or maintain laboratory equipment.




  • Participate in out-of-specification and failure investigations and recommend corrective actions.

  • Supply quality control data necessary for regulatory submissions.

  • Receive and inspect raw materials.

  • Investigate or report questionable test results.

  • Perform validations or transfers of analytical methods in accordance with applicable policies or guidelines.

  • Ensure that lab cleanliness and safety standards are maintained.

  • Identify quality problems and recommend solutions.

  • Monitor testing procedures to ensure that all tests are performed according to established item specifications, standard test methods, or protocols.

  • Train other analysts to perform laboratory procedures and assays.

  • Identify and troubleshoot equipment problems.

  • Participate in internal assessments and audits as required.

  • Evaluate analytical methods and procedures to determine how they might be improved.

  • Write technical reports or documentation such as deviation reports, testing protocols, and trend analyses.

  • Review data from contract laboratories to ensure accuracy and regulatory compliance.

  • Serve as a technical liaison between quality control and other departments, vendors, or contractors.

  • Coordinate testing with contract laboratories and vendors.

  • Write or revise standard quality control operating procedures.

  • Develop and qualify new testing methods.

  • Prepare or review required method transfer documentation including technical transfer protocols or reports.


 


 


Electronic Technician: 3 Com Corp, Salt Lake City, Utah                                Jan; 1995 to Sept. 2000


Test faulty equipment to diagnose malfunctions, using test equipment or software, and applying knowledge of the functional operation of electronic units and systems.



  • Testing modems and palm pilots


 


Education:


 


University of Phoenix, Salt Lake City, Utah                                                                               May/2000


Master of Science/Computer Information Systems


Lasierra University, Riverside, California                                                                                   May/1992


(BA) Business Administration

  • ID#: 104554
  • Location: Albany, GA , 31721

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