Customer Care Associate

      William Bradshaw

121 Mockingbird Drive

Albany Georgia (229) 296 0383


Work Experience


Floor Maintenance Technician

Pheobe Putney Crothall Healthcare

July 2014 to july 16

  • Maintains floors of facility to ensure a clean and well-maintained environment

  • Vacuum rooms, common areas, halls and office with carpeting

  • Sweeps and mops tile and linoleum floors

  • Strips and waxes floors according to schedule

  • Buffs and Shrub floors.

  • Assists maintenance supervisor as requested



Equity Group - Camilla Georgia

Dec-2011 to Dec-2014

●     Pack product for shipping



LaTann Contractor - Dawson, Ga

July-2011 to Dec-2011

●     Home Improvements an various areas such as flooring, painting, wall covering, bathroom and fixtures, lighting and cabinets



       Walmart - Piscataway, NJ

       August 2008 to Feb- 2011

●     Assist customers, stocking, Small repairs, stock goods, sweep, mop, buff and wax floors, empty trash and clean up spills


Technical Support

        B&B Medical Billing Solutions - Edison, New Jersey

 April 2007 – June 2008 


●      Monitored the daily performance of network and computer systems

●      Install, modify, clean, and repair computer software programs

●      Trained staff on the proper procedures for using new hardware and software

●      Respond to telephone calls and e-mail messages from customers needing help with computer problems

●      Deal directly with customers and companies issues, value customer concerns as a source of feedback

●      Diagnose the nature of the problems, and patiently walk the customer through the problem-solving steps


Conductor/Brakeman/Block Operator

 Conrail - Newark, NJ

October 2004 to March 2007

  • Coordinate activities of train crew

  • Supervises the switching, loading, unloading and breaking or making up trains

  • Travel with the train on its assigned route and inspected all equipment on cars prior to departures

  • Assists and instructed crew to couple and uncouple cars and throw switches

  • Made minor repairs to rail cars, including replacing heavy couplings and air brake hoses

  • Ensure that all train orders, signals, railroad rules and regulations are complied

  • Prepare required reports, train bulletins, switch lists, time slips, and delays and accident


Pro Sales Operations Coordinator

Home Depot - Watchung, NJ

January 2004 to September 2004

  • Work directly with Contractors, Sales and Vendors, always focus customer service

  • Insure that all material required for the work site was available

  • Ordered all materials that were out of stock

  • Pulled, checked, setup, staged and stored all materials in an organized and orderly fashion.

  • Made sure all materials were checked and all data was entered into the database

  • Coordinated delivery schedules with customers and carriers


Manufacturing Supervisor

Lucent Technologies - Murray Hill, NJ

June 1999 to January 2004

  • Micro Optic Electronics

    • Implemented manufacturing’s planning that increased and maintain schedule accuracy

    • Prioritize activities, perform, and monitor multiple overlapping tasks/operations

    • Execute step instructions in a repeatable fashion to meet schedule.

    • Implement Cleanroom manufacturing planning, for Wafer Fabrication, Chip Fabrication, Assembly,

    • Test and Shipping departments

    • Track daily production, material flow, processes, receiving, inspection, inventory transfers, and work

    • orders and non-conforming product

    • Rework and took corrective action to attain product mix, quality and due date goals

    • Move product flow through various stages and processes to speed up products to market

    • Look for Possible discrepancies; compare our records with our projections of manufacturing

    • Responsible for personnel Staffing, Training, Interviews, evaluations, promotions and payroll

    • Scheduled all overtime when necessary, always focused on cost optimization

    • Administer all company policies and clean room procedures as directed by Management

    • Implemented various activities, to assist us in meeting the desired production goals

    • Always focusing on quality service and cost reduction objectives while carrying out new procedures

    • Implemented all ISO requirements and ESD practices

    • Performed Union and Work Force coordination to resolve Staffing issues


Production Manager

Economy Color Card - Roselle, NJ

October 1979 to March 1997

  • Reviewed order to ensure proper production preparation

  • Organized incoming work orders and approved all disbursements

  • Production planned for two shift operations

  • Supervised Shipping, Receiving and Warehouse Operations

  • Supervised a staff of 79 and 3 supervisors

  • Organized work flow to maintain consistency

  • Compared production capability and goods produced

  • Scheduled staff assignments and delegated responsibility

  • Improve customer service by coordinated manufacturing with sales

  • Reported directly to the Plant Manager

  • Conducted regular reviews of productivity and safety issues

  • Outsourced and monitored work assignments beyond company area of specialization

  • Conducted yearly Physical Inventory with Outside Auditors

  • Prepared OSHA reports and implemented compliance measures

  • Conducted contract negotiations with local union and resolved grievances



DeVry College of Technologies - North Brunswick, NJ 1999

Associate Degree in Electronics Technologies

Electronic Computer Programming Institution   East Orange, New Jersey


Computer Programming




Computer Repair, Customer Services, Microsoft Office 2010, MS-DOS 6.22, 


  • ID#: 107249
  • Location: Albany, GA , 31705

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

Look Who's Hiring!

MEDCO - Customer Care Associate
Tucker, GA Essendant
Customer Care Associate
Atlanta, GA Honeywell
Clinical care associate in High Risk Perinatal
Atlanta, GA Northside Hospital
Customer Care Specialist
Atlanta, GA Rose International INC
Unit Manager - Customer Care
Duluth, GA Assurant
Customer Care Specialist- SDS
Norcross, GA RECALL Total Information Management, Inc.