Customer Care Associate

      William Bradshaw


121 Mockingbird Drive


Albany Georgia


wrbradshaw@gmail.com (229) 296 0383


 


Work Experience


 


Floor Maintenance Technician


Pheobe Putney Crothall Healthcare


July 2014 to july 16



  • Maintains floors of facility to ensure a clean and well-maintained environment

  • Vacuum rooms, common areas, halls and office with carpeting

  • Sweeps and mops tile and linoleum floors

  • Strips and waxes floors according to schedule

  • Buffs and Shrub floors.

  • Assists maintenance supervisor as requested


 


Stacker


Equity Group - Camilla Georgia


Dec-2011 to Dec-2014


●     Pack product for shipping


 


Contractor


LaTann Contractor - Dawson, Ga


July-2011 to Dec-2011


●     Home Improvements an various areas such as flooring, painting, wall covering, bathroom and fixtures, lighting and cabinets


 


Maintenance


       Walmart - Piscataway, NJ


       August 2008 to Feb- 2011


●     Assist customers, stocking, Small repairs, stock goods, sweep, mop, buff and wax floors, empty trash and clean up spills


 


Technical Support


        B&B Medical Billing Solutions - Edison, New Jersey


 April 2007 – June 2008 


 


●      Monitored the daily performance of network and computer systems


●      Install, modify, clean, and repair computer software programs


●      Trained staff on the proper procedures for using new hardware and software


●      Respond to telephone calls and e-mail messages from customers needing help with computer problems


●      Deal directly with customers and companies issues, value customer concerns as a source of feedback


●      Diagnose the nature of the problems, and patiently walk the customer through the problem-solving steps


 


Conductor/Brakeman/Block Operator


 Conrail - Newark, NJ


October 2004 to March 2007



  • Coordinate activities of train crew

  • Supervises the switching, loading, unloading and breaking or making up trains

  • Travel with the train on its assigned route and inspected all equipment on cars prior to departures

  • Assists and instructed crew to couple and uncouple cars and throw switches

  • Made minor repairs to rail cars, including replacing heavy couplings and air brake hoses

  • Ensure that all train orders, signals, railroad rules and regulations are complied

  • Prepare required reports, train bulletins, switch lists, time slips, and delays and accident


 


Pro Sales Operations Coordinator


Home Depot - Watchung, NJ


January 2004 to September 2004



  • Work directly with Contractors, Sales and Vendors, always focus customer service

  • Insure that all material required for the work site was available

  • Ordered all materials that were out of stock

  • Pulled, checked, setup, staged and stored all materials in an organized and orderly fashion.

  • Made sure all materials were checked and all data was entered into the database

  • Coordinated delivery schedules with customers and carriers


 


Manufacturing Supervisor


Lucent Technologies - Murray Hill, NJ


June 1999 to January 2004



  • Micro Optic Electronics

    • Implemented manufacturing’s planning that increased and maintain schedule accuracy

    • Prioritize activities, perform, and monitor multiple overlapping tasks/operations

    • Execute step instructions in a repeatable fashion to meet schedule.

    • Implement Cleanroom manufacturing planning, for Wafer Fabrication, Chip Fabrication, Assembly,

    • Test and Shipping departments

    • Track daily production, material flow, processes, receiving, inspection, inventory transfers, and work

    • orders and non-conforming product

    • Rework and took corrective action to attain product mix, quality and due date goals

    • Move product flow through various stages and processes to speed up products to market

    • Look for Possible discrepancies; compare our records with our projections of manufacturing

    • Responsible for personnel Staffing, Training, Interviews, evaluations, promotions and payroll

    • Scheduled all overtime when necessary, always focused on cost optimization

    • Administer all company policies and clean room procedures as directed by Management

    • Implemented various activities, to assist us in meeting the desired production goals

    • Always focusing on quality service and cost reduction objectives while carrying out new procedures

    • Implemented all ISO requirements and ESD practices

    • Performed Union and Work Force coordination to resolve Staffing issues




 


Production Manager


Economy Color Card - Roselle, NJ


October 1979 to March 1997



  • Reviewed order to ensure proper production preparation

  • Organized incoming work orders and approved all disbursements

  • Production planned for two shift operations

  • Supervised Shipping, Receiving and Warehouse Operations

  • Supervised a staff of 79 and 3 supervisors

  • Organized work flow to maintain consistency

  • Compared production capability and goods produced

  • Scheduled staff assignments and delegated responsibility

  • Improve customer service by coordinated manufacturing with sales

  • Reported directly to the Plant Manager

  • Conducted regular reviews of productivity and safety issues

  • Outsourced and monitored work assignments beyond company area of specialization

  • Conducted yearly Physical Inventory with Outside Auditors

  • Prepared OSHA reports and implemented compliance measures

  • Conducted contract negotiations with local union and resolved grievances


 


Education


DeVry College of Technologies - North Brunswick, NJ 1999


Associate Degree in Electronics Technologies


Electronic Computer Programming Institution   East Orange, New Jersey


Certification


Computer Programming


 


 


Skills


Computer Repair, Customer Services, Microsoft Office 2010, MS-DOS 6.22, 


 

  • ID#: 107249
  • Location: Albany, GA , 31705

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