Telephone: (352) 304-1355
SUMMARY OF QUALIFICATIONS
Excellent communication and professional skills
Excellent work ethics, great team player, loyal and dependable
Proficient with data management, data reporting, and data accuracy
Good time management skills
Strong computer skills: Microsoft Word, PowerPoint, Excel, and data entry proficiency
Munroe Hospital- Ocala, FL
- Health Information Technician 03/16 – 08/16
Compile, process, and maintain medical records of hospital and clinic patients in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the health care system. Process, maintain, compile, and report patient information for health requirements and standards.
Out Patient Surgical Services- Plantation, FL 01/14 – 12/15
- Health Information Technician
Review records for completeness, accuracy, and compliance with regulations. Analyze and assemble charts, checking in charts, scanning charts to coders, filing charts, answering phones, retrieving information from an automated printer. Release information to persons or agencies according to regulations. Retrieve patient medical records for physicians, technicians, or other medical personnel.
Comprehensive Clinic Development- Miramar, FL 02/12 – 12/13
- Clinical Support - Promoted to Data Entry Specialist
Answered incoming calls and directed to appropriate staff and departments. Performed data entry from electronic and paper sources. Maintaining accuracy and successfully meeting performance goal of a 24 to 48 hour entry goal for 24 to 170 subjects. Assisted with training of data entry procedures for new representatives. Emailed sponsors and performed data management for different clients. Maintained detailed documentation of confidential client contact information. Assisted administration with special programs and projects as needed.
PRC/ Nation Safe Drivers- Sunrise, FL 03/06 - 11/11
Answered inbound calls from customers regarding road side assistance services. Determined and mapped the most accurate locations. Contacted different providers to reach the customers in a timely manner. Successfully handled a high volume of inbound calls in a call center environment. Assisted customers with all information regarding products and services. Conducted up selling and upgrading contracts, and assisting clients to get the best value from their road side assistance plan. Influenced retention of customers who wanted to cancel their service with our company by offering discounts and incentives. Assisted with resolving complaints and handled escalated calls from irate customers.
South Miami Hospital- Coral Gables, FL 05/09 - 02/11
- Patient Care Technician
Performed the following duties: heavy lifting, feeding, vital signs, positioning, changing linen, bathing, draw blood specimen, discharge procedures, in addition to providing other healthcare support to the patients and nursing staff as needed
United Health Care- Ft. Lauderdale, FL 10/04 - 10/05
- Insurance Sales Representative
Answered inbound calls from customers in need of affordable health care insurance at a discounted rate. Explained the company’s benefit packages and assisted in finding a plan suitable for the customer’s needs.
Access Career Training
Phlebotomy Technician, 11/11/2004
Center for Career Training
Certified Nursing Assistant, Lic. #136376, Basic ECG Certification.
Health Care Management, 06/07 to Present