Advanced Medical Support Assistant

Sigournia Hollis


Medical Support Assistant



(229) 376-5678 (Cell)
201 Slaterking Drive Apt. E
Albany, GA 31701
anntayl2@aol.com


SUMMARY



I have 6 years of experience, including as a Cashier, as a Customer Service Representative, Administrative Support, and as a Call Center Agent in industries including Food, Apparel and Accessory Stores, and Offices. Most recently, I have been working as a Cashier at Harvey's from September 2016 to October 2016. My skills and experiences include: Administrative Support. I hold a Business Administration Technology degree in Business from Albany Technical College. My education certifies me to perform receptionist duties with exceptional customer service and other duties assigned for the proper and timely treatment of patients and customers. Here are my qualifications for your position.


 


SKILLS




  • To perform administrative, secretarial, and clerical duties in support of assigned department.




  • Billing, Credit, Customer Relations, Customer Service, Data Entry, Debit, Languages, Microsoft Money, Microsoft Office, Recording, Sales Support, Telephone Skills, and Word Processing




EXPERIENCE


Harveys, Albany, GA

Sept. 2016 to Present
Cashier

Took payment from customers. Paid out change and cash back orders. Scanned items to ring up prices. Punched in codes for items without barcodes. Used debit/credit card machines. Accepted and processed checks. Got signatures from customers using debit cards. Assisted other cashiers with difficult customers. Handled cash and made correct change. Processed food stamps and other aid vouchers. Counted money in cash drawer at the beginning of each shift. Greeted customers.




Citi Trends, Albany, GA

Jan. 2015 to Feb. 2016
Customer Service Representative

Spoke with customers in person. Canceled accounts. Recorded details of customer transactions, interactions, inquiries. Ensured that appropriate changes were made to resolve customer concerns. Collected deposits or payments. Responded to customer inquiries. Resolved customer service or billing complaints by exchanging merchandise, offering credit. Communicated with a clear, distinct voice. Maintained effective working relationships with customers, stores. Maintained a positive and professional phone demeanor. Performed office duties such as data entry. Identified areas for improvement. Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.




Teleperformance Albany, Albany, GA

Dec. 2010 to July 2011
Call Center Agent

Used software tools including: Microsoft 2007 or later Versions Spoke with customers by phone. Provided information about products and services. Canceled accounts. Received and processed incoming phone calls from customer or client base. Effectively identified customer concerns over the phone. Resolved customer service or billing complaints by adjusting bills, offering credit. Communicated with a clear, distinct voice. Maintained effective working relationships with customers, internal departments. Provided sales support. Maintained a positive and professional phone demeanor. Performed office duties such as data entry, word processing.


 


EDUCATION


School Name, Location -
2010 Albany Technical College, GA

Business Administrative Technology: Business 


 

  • ID#: 118385
  • Location: Albany, GA , 31701

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