Customer Finance Rep/Customer Service Rep/Supervisor/Manager
525 Don Cutler Sr. Dr. Apt 13 •
Albany, Georgia 31705
CAREER OBJECTIVE: To obtain
a position that will stimulate continued growth, responsibility, knowledge, and
professionalism while using my education, skills, and abilities assist your
company met its production goals.
2012 – Jan. 31, 2013 West Asset Management (Sprint
PCS Wireless) Mobile, Al
Position: Customer Finance Representative (Work at Home)
Inbound Call center
Assist customers who have recently filed or planning
to file bankruptcy with various account issues.
Maintain confidentiality at all times concerning
Collect and process payments.
Assist customers with payment delays per Sprint
Maintained daily, monthly stats, type 45 wpm
2010-2011 Teleperformance USA Albany, GA
Position: Customer Service Representative
Same as Previous (different companies)
2006 – 2010 Children’s Friend Learning Center Albany,
Position: Center Director
Managed 15-20 Staff, 75-100 students
Prepared bi-weekly payroll and maintained weekly staff schedules
Reviewed weekly operating cost to make sure the center operated within the
Provided excellent child care services in a safe, sanitary and secure
Responsible for daily care of children, activities, cleanliness, nutrition
planning and food service, bookkeeping, payroll, correspondence and preparation
of lesson plans.
Maintain personnel files, student data records, attendance, financial records,
Effectively responded to and resolved any parent concerns and/or complaints.
Provided loving supervision and recreational activities for infants, toddlers
Offered healthy hot meals and snacks throughout the day (or bottles as
2012-Present Everest University Online, Phoenix, Az.
2006 – 2008 ALBANY TECHNICAL COLLEGE, Albany, GA Early
Childhood Development Diploma
Veronica Elaine Hill
504 Landings Lane • Albany, Georgia 31705 (229) 229-291-0268 Professional
Lekeisha Johnson Rosa
4000 Gillionville Rd. Apt. 74 •Albany,
Georgia 31721 (229) 376-0245 Professional Reference
Tarccara Young Hodge 2707
Pine Valley • Albany, Georgia 31707 (229) 364-7329 Professional Reference