Customer Service



OBJECTIVE



To acquire a position with a reputable company where my
years of experience would not only be accepted, but used to assist the company
in attaining its production goals.



 



PROFESSIONAL ATTRIBUTES



÷        
Achieved Employee of the Month twice and a 5
Year Employee Appreciation Certificate during employment with SteinMart.



÷        
Attained 90% grade out of 100% Customer Service
Award.



÷        
Proficient in the use of Windows, Microsoft
Office, and 10-key.



÷        
Demonstrated ability to effectively communicate
both verbally and in writing.



÷        
Able to maintain a professional level of
confidentiality regarding personal information.



 



EMPLOYMENT EXPERIENCE



07/2004 – 07/2009                  STEINMART                                                           Albany, GA



                                                Position: 
Loss Prevention/Cash Auditor




  • Performed sales audit procedures and evaluated
    audit points.

  • Maintained cash office security.

  • Partnered with the Store Management Team and
    Loss Prevention to implement all loss prevention procedures.

  • Provided information and communicate
    effectively.

  • Exhibited a positive and helpful attitude with
    business partners.

  • Controlled work flow and manage time efficiently
    to ensure meeting deadlines.

  • Maintained an effective information storage and
    retrieval system.















01/2000 – 06/2004                  ALBANY TECHNICAL
COLLEGE                   
Albany,
GA



                                                Position: 
Financial Aid Assistant




  • Assisted advisors with preparing and
    administering financial aid assistance to students.

  • Answered and directed phone calls to appropriate
    departments.

  • Entered student data into the computer database.

  • Ensured financial aid packages are complete
    before closing out file.

  • Communicated promptly with campuses when
    necessary to ensure that drop packages are complete and accurate before
    forwarding the drop package to the refund specialist before closing out the
    file.

  • Followed up with the campuses on a daily basis
    for any pending items requested to complete a drop/grad package. 

  • Ensured drop packages were complete, accurate
    and forwarded to the refund specialist in a timely manner.

  • Tracked and received all change of statues. 

  • Followed procedures in correspondence with the
    type of change of status received and ensures that the appropriate departments
    are informed of status change.

  • Updated Banner Web with enrollments status
    changes.

  • Processed financial aid applications and
    requests, as well as document and update files.

  • Provided customer service to students visiting
    the office. 

























 



EDUCATION



ALBANY TECHNICAL
COLLEGE                             THOMAS COUNTY
CENTRAL HIGH
  SCHOOL



Pursuing Associate Degree in Marketing Administration      High School Diploma – 1993



Diploma in Marketing Management





 
 
 
 
 
 
 
 
 
 
 
 
 
 
 



 




 
 


  
   
  

 

   

   

RHONDA B. WILLIAMS                   
    133 Mossydale Lane ~ Albany, Georgia
    31721


   

(229)
    439-4347 ~ (229) 886-1582


   

book-luv@hotmail.com


   


 

 

 



 



 



 






REFERENCES



 



Venice Smith



Store Manager ~
SteinMart



2707 Dawson Road ~ Albany, Georgia
31707



(229) 432-2717



Professional Reference



 



 



Daphne Holmes



Supervisor ~
SteinMart



2707 Dawson Road ~ Albany, Georgia
31707



(229) 432-2717



Professional Reference



 



 



Ophelia Price



Assistant Director ~ Albany Technical
College



1704 S. Slappey Boulevard ~ Albany, Georgia
31701



(229) 430-3521



Professional Reference



 



 



Undria Idlett-Royster



Entrepreneur ~ Next
Generation



(229) 886-6841



Professional Reference

  • ID#: 72338
  • Location: Albany, GA , 31721

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