Customer Service



OBJECTIVE



To acquire a position with a reputable company where my
years of experience would not only be accepted, but used to assist the company
in attaining its production goals.



 



PROFESSIONAL ATTRIBUTES



÷        
Achieved Employee of the Month twice and a 5
Year Employee Appreciation Certificate during employment with SteinMart.



÷        
Attained 90% grade out of 100% Customer Service
Award.



÷        
Proficient in the use of Windows, Microsoft
Office, and 10-key.



÷        
Demonstrated ability to effectively communicate
both verbally and in writing.



÷        
Able to maintain a professional level of
confidentiality regarding personal information.



 



EMPLOYMENT EXPERIENCE



07/2004 – 07/2009                  STEINMART                                                           Albany, GA



                                                Position: 
Loss Prevention/Cash Auditor




  • Performed sales audit procedures and evaluated
    audit points.

  • Maintained cash office security.

  • Partnered with the Store Management Team and
    Loss Prevention to implement all loss prevention procedures.

  • Provided information and communicate
    effectively.

  • Exhibited a positive and helpful attitude with
    business partners.

  • Controlled work flow and manage time efficiently
    to ensure meeting deadlines.

  • Maintained an effective information storage and
    retrieval system.















01/2000 – 06/2004                  ALBANY TECHNICAL
COLLEGE                   
Albany,
GA



                                                Position: 
Financial Aid Assistant




  • Assisted advisors with preparing and
    administering financial aid assistance to students.

  • Answered and directed phone calls to appropriate
    departments.

  • Entered student data into the computer database.

  • Ensured financial aid packages are complete
    before closing out file.

  • Communicated promptly with campuses when
    necessary to ensure that drop packages are complete and accurate before
    forwarding the drop package to the refund specialist before closing out the
    file.

  • Followed up with the campuses on a daily basis
    for any pending items requested to complete a drop/grad package. 

  • Ensured drop packages were complete, accurate
    and forwarded to the refund specialist in a timely manner.

  • Tracked and received all change of statues. 

  • Followed procedures in correspondence with the
    type of change of status received and ensures that the appropriate departments
    are informed of status change.

  • Updated Banner Web with enrollments status
    changes.

  • Processed financial aid applications and
    requests, as well as document and update files.

  • Provided customer service to students visiting
    the office. 

























 



EDUCATION



ALBANY TECHNICAL
COLLEGE                             THOMAS COUNTY
CENTRAL HIGH
  SCHOOL



Pursuing Associate Degree in Marketing Administration      High School Diploma – 1993



Diploma in Marketing Management





 
 
 
 
 
 
 
 
 
 
 
 
 
 
 



 




 
 


  
   
  

 

   

   

RHONDA B. WILLIAMS                   
    133 Mossydale Lane ~ Albany, Georgia
    31721


   

(229)
    439-4347 ~ (229) 886-1582


   

book-luv@hotmail.com


   


 

 

 



 



 



 






REFERENCES



 



Venice Smith



Store Manager ~
SteinMart



2707 Dawson Road ~ Albany, Georgia
31707



(229) 432-2717



Professional Reference



 



 



Daphne Holmes



Supervisor ~
SteinMart



2707 Dawson Road ~ Albany, Georgia
31707



(229) 432-2717



Professional Reference



 



 



Ophelia Price



Assistant Director ~ Albany Technical
College



1704 S. Slappey Boulevard ~ Albany, Georgia
31701



(229) 430-3521



Professional Reference



 



 



Undria Idlett-Royster



Entrepreneur ~ Next
Generation



(229) 886-6841



Professional Reference

  • ID#: 72338
  • Location: Albany, GA , 31721

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

Look Who's Hiring!

Customer Service Account Management Consultant...
Atlanta, GA Oracle
Customer Service Representative
Atlanta, GA Rendevu, Inc
Customer Services Representative
Peachtree City, GA Volt Information Sciences
Customer Service Advisor
Marietta, GA Pep Boys
Customer Service Sales & Tech Support Represen...
Augusta, GA Sitel
Customer Service Trainer FS Flex
Rome, GA Sykes Enterprises Incorporated