customer service/personal care asistance

Carleata Jones
720 Cotton Ave.
Albany, Ga 31701
Dear HR:
I'd like to give you a brief overview of my skills and experience. I am confident that I could bring my outstanding customer service values to you company. Here's how my qualifications meet your requirements:
Sincerely,
Carleata Jones
Enclosure














CARLEATA JONES
1308 W. Lincoln Ave
720 Cotton Ave
(229)449-4271

OBJECTIVE :
Seeking a position in Customer Service where my  experience will be further developed and noticed.


EXPERIENCE :
Albany ARC, Albany Ga
2012- current
Instructor/ pca

Asisting with daily activities.

teaching daily living skills.

Asisting prepare meals.

Asisting with cleaning.

Teaching math, spelling ect.







EXPERIENCE :
American Support, Chappel Hill, NC
2011- 2012
Work at Home Customer Service Representative
·    Successful account retention record of 98%.
·    Performed  follow-up methods and quality of after sales service.
·    Improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues.
·    Responsible for the taking payments, disconnects and reconnects of cable.
·     Responsible for meeting the client/customer needs.
·    Responsible for explaining the billing to the customers.


New Corps, Albany, Ga.
2010-2011
Work At home Customer Service Representative
·    Advised customer of development of new policies and procedures.
·    Performed  Troubleshooting for Direct Tv Satellite cable.
·    Retention for the company through successful client follow-up.
·    Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products.
·    Worked with new customers in the development of new accounts and the implementation of new systems.
Teleperformance Usa, Albany, Ga.
2007-2010
Call center/Work At home Customer Service Representative
·    Responsible for the taking payments, disconnects and reconnects of cell phone for At&t.
·    Advised customer of development of new policies and procedures.
·    Worked with new customers in the development of new accounts and the    
·    Answering customer queries, problem solving and providing detailed information on new products.
·    Responsible for explaining the billing to the customers.
·    Responsible for the taking payments.
          Michaels Arts and Crafts, Albany, Ga.
2004-2007
Customer Service Representative
·    Answering customer queries, answering phones, problem solving and providing detailed information on new products and services.
·    Responsible for meeting the customer needs.
·    Improving customer service based on client feedback.
·    Responsible for taking money from the customer and making sure they were able to find their needs.
·    Registering customer for crafts classes.
·    Closing and counting down register at the closing shift.







EDUCATION :
High School Diploma-Southwest Ga. Institution of education
2000
Everest Online College-Current



COMPUTER SKILLS :
·    Microsoft Word, Excel, Access, PowerPoint, Outlook Express.
·    Microsoft Windows XP
·    Microsoft Office XP Professional
·    Microsoft Office Vista
·    Microsoft Office Windows 7






  • ID#: 79113
  • Location: Albany, GA , 31701

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

Look Who's Hiring!

Service Person- Gravure 3rd Pressman (1257-159)
Stone Mountain, GA Graphic Packaging
Customer Service Representative
Augusta, GA Pizza Hut
Customer Service Representative
Nashville, GA Pizza Hut
Customer Service Representative
Ashburn, GA Pizza Hut
Customer Service Representative
Loganville, GA Pizza Hut
Customer Service Representative
Commerce, GA Pizza Hut