customer service/personal care asistance

Carleata Jones
720 Cotton Ave.
Albany, Ga 31701
Dear HR:
I'd like to give you a brief overview of my skills and experience. I am confident that I could bring my outstanding customer service values to you company. Here's how my qualifications meet your requirements:
Sincerely,
Carleata Jones
Enclosure














CARLEATA JONES
1308 W. Lincoln Ave
720 Cotton Ave
(229)449-4271

OBJECTIVE :
Seeking a position in Customer Service where my  experience will be further developed and noticed.


EXPERIENCE :
Albany ARC, Albany Ga
2012- current
Instructor/ pca

Asisting with daily activities.

teaching daily living skills.

Asisting prepare meals.

Asisting with cleaning.

Teaching math, spelling ect.







EXPERIENCE :
American Support, Chappel Hill, NC
2011- 2012
Work at Home Customer Service Representative
·    Successful account retention record of 98%.
·    Performed  follow-up methods and quality of after sales service.
·    Improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues.
·    Responsible for the taking payments, disconnects and reconnects of cable.
·     Responsible for meeting the client/customer needs.
·    Responsible for explaining the billing to the customers.


New Corps, Albany, Ga.
2010-2011
Work At home Customer Service Representative
·    Advised customer of development of new policies and procedures.
·    Performed  Troubleshooting for Direct Tv Satellite cable.
·    Retention for the company through successful client follow-up.
·    Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products.
·    Worked with new customers in the development of new accounts and the implementation of new systems.
Teleperformance Usa, Albany, Ga.
2007-2010
Call center/Work At home Customer Service Representative
·    Responsible for the taking payments, disconnects and reconnects of cell phone for At&t.
·    Advised customer of development of new policies and procedures.
·    Worked with new customers in the development of new accounts and the    
·    Answering customer queries, problem solving and providing detailed information on new products.
·    Responsible for explaining the billing to the customers.
·    Responsible for the taking payments.
          Michaels Arts and Crafts, Albany, Ga.
2004-2007
Customer Service Representative
·    Answering customer queries, answering phones, problem solving and providing detailed information on new products and services.
·    Responsible for meeting the customer needs.
·    Improving customer service based on client feedback.
·    Responsible for taking money from the customer and making sure they were able to find their needs.
·    Registering customer for crafts classes.
·    Closing and counting down register at the closing shift.







EDUCATION :
High School Diploma-Southwest Ga. Institution of education
2000
Everest Online College-Current



COMPUTER SKILLS :
·    Microsoft Word, Excel, Access, PowerPoint, Outlook Express.
·    Microsoft Windows XP
·    Microsoft Office XP Professional
·    Microsoft Office Vista
·    Microsoft Office Windows 7






  • ID#: 79113
  • Location: Albany, GA , 31701

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