Customer Service

Typhani Michelle Roberson
401 B Station Crossing Dr
Albany, GA 31721
Tel: (229)894-5172
Email: typhani.roberson@yahoo.com



Profile & Objective:
I am a friendly, loyal, and very dedicated individual who has an ambition to succeed in any given environment. I am seeking an interesting position with a growing company where I can develop and excel while giving my best to an employer.


Education:
Troy University; Troy, AL Psychology degree in progress (2010-Present)

Fort Valley State University; Fort Valley, GA Chemistry (2008-2009)

Mercer University; Macon, GA Chemistry (2005-2006)

Albany High School; Albany, GA Diploma (2001-2005)


Work Experience:

Sutherland Global Services/Customer Service & Sales Representative (Dec. 2012 - Jan. 2014) Work at home inbound & outbound; Cox Communications program; video calling and chat support; process payments; superior customer service; major sales approach on every call;

comGateway Distribution/Program Distributor (Dec. 2013 - present) Work at home position; accept and process shipments in control panel database; update system daily with detailed shipping reports; setup package deliveries in a timely fashion under supervision of Project Manager.

Sitel, Corp./Technical Support Representative (Jan. 2012 - July 2013) Work at home accepting inbound technical support calls; diffused customer complaints; processed credit card and electronic check payments; promote and sell DirecTv service on every call as per company policy; maintain detailed log notes of every call; attend continuous technical support training classes;

LiveOps/Customer Service Representative (June 2012 - Aug. 2013) Work at home accepting various phone calls; sold and promoted various as-seen-on-tv products; carried upsells on every call as per company policy; processed credit card payments; maintain quiet work environment;
 
Fort Valley State University/Laboratory Assistant (Jan. 2008-April 2008) Attended meetings and lectures of various speakers; assisted peers in classroom and laboratory settings; conducted research experiments

Mercer University/Laboratory Coordinator (Aug. 2006 - Dec. 2006) Set up, distribute, and clean lab equipment; advise peers during labs; produce large quantities of acids and bases for labs; performed experiments on a large scale; routinely operated and checked safety equipment and procedures

Girl Scouts of Historic Georgia/ Camp Counselor (May 2005 - Aug 2005) Led troops in activities such as horseback riding, canoeing, and archery; instructed troops to perform arts, crafts, and various science experiments; distributed food to troops in mess hall; snake look-out


Additional Skills
I have skills in Microsoft Word, Excel, Powerpoint, and Access; filing papers and records; answering telephones and operating fax/copy machines; I also have experience cooking and serving/catering foods. I am interested in learning as much as I can in whatever I do. I enjoy learning and I am always up for a challenge. I interact very well with others and can work efficiently on my own.


References
Available upon request

  • ID#: 82009
  • Location: Albany, GA , 31721

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