Customer Service; Human Resources; Management; Warehouse;Clerical

Jennifer B. Carter

1336 Mercantile Drive, Apt#82~Albany, GA 31705~Phone Number: 229-669-1499~uptojill@gmail.com

PROFESSIONAL Case Management Customer Service

INTERESTS Management Data Entry

EDUCATION Troy State University Associates in Psychology 2011

Albany, GA

Bill Miller Center Peer Leader Certification 1997-1999

Albany, GA (Summer Youth Leadership Program)

Monroe Comprehensive High School Diploma 1999

STRENGTHS

Excellent written and verbal communication skills, ability to establish rapport.Ability to work with a team or independently, task oriented, open, personable qualities, non judgmental.Proficient in Microsoft Office and other agency software.Outstanding person with strong interpersonal skills, and leadership qualifications

CASE MANAGEMENT

Maintained client/caseload of approximately 5 to10 persons.Working in vast settings with culturally diverse clientsCompleted Intake Assessment, goal setting for long term casePlan development and progression monitoringEnsured all documents submitted on behalf of client are validConnected client and/or their families with other community resourcesEntered accurate and complete data for all contacts in agency databaseMaintained a high level of confidentiality

CUSTOMER SERVICE

Over 15 years experience in customer service with two, plus years of restaurant management experience.Maintain knowledge of community services and resources available for clientsRespond professionally and accurately to customers and their questions.Interact with clients of all socioeconomic, skill, and aptitude levelsPromote customer service and policies of the organization and/or company.Participate in supervisory sessions and accept the responsibility of aiding the development of positive team relationships as requested.

Jennifer B. Carter

WORK EXPERIENCE

InstaLoan (TMX Finance) Oct 2013 - present

Assistant Store Manager

Managing customer accounts, ensure that payments are made in a timely manner, and collect on past due accountsMake daily bank deposits, accepting customer payments, process vehicle liens and appraisal of vehicles to determine loan value.Maintaining customer files in accordance with company policies and privacy laws.Increase store profitability through customer relationship development, community involvement, marketing and building new business sources

Goodwill Industries of the Southern Rivers Nov 2012- Sept 2013

AmeriCorps Member ~ Albany, GA

Customer Service/Case Management/Data Entry/Job Coach

Maintain knowledge of community services and resources available for clients, specifically returning veterans.Respond professionally and accurately to client career or job search related questions.Promote customer access to supportive services and training such as job searching techniques, resume writing, basic computer skills, and career building workshops.Monitor and coach trainees in community work adjustment positions.Document and enter case notes and confidential information into agency database on each individual client.Follow up with clients for job retention and resources needed to maintain employment.

Olive Garden Nov 2012 – Oct 2013

Server/Waitress Albany, GA

Provide courteous service throughout restaurant.Knowledgeable of all food products and daily specials.Handling payments cash and debit.Ensuring a pleasurable dining experience by providing quality service.

Jennifer B. Carter

AT&T Mobility Nov 2008 to Mar 2012

Call Center (Customer Service Representative) Albany, GA

Handle incoming calls from southeast region of the United StatesProvide detail information on services (home phone, internet, and bundling services)Generated repeat business from existing customersResolved complaints, expedited priority issues, scheduled service callsProvided ongoing support to customers

Pizza Hut (NPC International) Apr 2004 to Mar 2008

Assistant Manager/Customer Service Albany, GA

Over saw and manage all areas of the restaurant and made financial decisions on matters of guest service.Enforced sanitary practices throughout the entire restaurantServSafe CertifiedManaged 10 or more employees during a shiftResponsible for casting schedules, maintaining food cost.

References Upon Request

  • ID#: 85941
  • Location: Albany, GA , 31705

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