Customer Service/ Clerical

Shannon Allen 

1022 Davidson drive Apt B • Albany, GA 31707 • Cell: (229) 328-4818


Objective: To obtain a position where I may incorporate my skills, experience, and training to productively and visibly assist your company


* Productive and completes assign tasks with little supervision.

* Reliable, dependable, and willingly accepts responsibility.

* Has a good knowledge of attention to detail which produces good quality work.

* Has experience with Microsoft and other programs.

* Enjoy working with others as a team.

* Works well under pressure.

* Customer service oriented.

* Excellent communication skills.


Work History

 2011 - 2014            Teleperformance                       Albany, GA

                             Position: Customer Service Rep


* Managed a very high call volume with tact and professionalism

* Assisted customers with services such as home/cellular phone, internet, and cable.

* Conducted troubleshooting to resolve customer issues.

* Adapted to change and completed tasks successfully.


 2009 - 2011.           Phoebe Putney Memorial Hospital    Albany, GA

                                  Position:  Medical Records Clerk

* Managed high call volume

* Greeted patients while signing them in/out.

* Oversaw all medical records for doctors and patient's

* Clerical duties as faxing, filing documents, answering phones, and organizing files.


2007 - 2009.           United States NAVY.                 Bremerton, WA

                   Position: Front desk clerk / watch stander


* Provided outstanding customer service to newly reporting personnel and staff members.

*Maintain an up-to-date and accurate BEQ occupancy report.

* Cleanliness, safety, and security to two BEQ buildings.

* Answered up to two lines of calls with excellent customer service.

* Supervised over 200 military personnel in two military housing barracks.



College prep Diploma

Years Attended June 00-May 04

Westover Comprehensive High School

Albany, GA


* References available upon request.

  • ID#: 88335
  • Location: Albany, GA , 31707

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