Customer Service Speacialist


1903 West Broad Avenue ~ Albany, Georgia 31701

(229) 255-0279










Personnel Manager

Human Resource Department


I would love the opportunity to interview in person for this position. Thank you in advance for the consideration.


Dear Personnel Manager:

            The intent of this letter is to introduce myself and current skills i.e:


Perfect attendance award, includes no tardies.


Able to manage difficult or emotional customer needs.


Manage both team and individual responsibilities while being a team player.


Implemented employee recognition awards.


Demonstrates willingness to make timely decisions including appropriate people in decision.


Works within approved budget and conserves organizational resources by 10%.


Offers team spirit by assisting co-workers, collaborating and communicating effectively.


Great sense of humor.







Juanette Williams




1903 West Broad Avenue ~ Albany, Georgia 31701

(229) 255-0279










  • Recipient of a Certificate of Appreciation for Neighborhood Watch Involvement in Ward 4 in Albany, Georgia.
  • Received a Silver Georgia Work Ready Certificate in November 2011.
  • Capable of attending to the needs of customers in a prompt and courteous manner, as well as manage and show compassion to the needs of difficult or emotional customers.
  • Able to adhere to company’s policies and procedures regarding confidentiality.
  • Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and Internet Explorer.





09/2005 – 07/2014                  Title:  Switchboard Operator                                     Albany, GA

v  Operated a high volume digital call directory and a public broadcast system for hospital emergencies.

v  Screened and directed calls to the proper individual or department.

v  Answered inquiries pertaining to the patients admitted to the hospital, their room numbers, duration and discharge dates.

v  Facilitated the use of the Language Line for non-English speaking patients and visitors.

v  Provided TDD service for hearing impaired individuals.

v  Maintained an information log for administrative and public affairs on-call personnel.

v  Coordinated emergency calls for Public Health investigators.

v  Performed a variety of routine typing and clerical duties as necessary.

v  Provided information to the visitors and ensured their queries and issues were resolved satisfactorily.

v  Entered data to updating the hospital’s main data base with information about telephone activity.

v  Possess the communication skills vital in helping manage the flow of incoming and outgoing information throughout the hospital.



05/2003 – 09/2005                  Title:  Catalog Sales Associate                                   Albany, GA

v  Made a connection with customers, asking questions and listening to shopping needs, and provided options and advice on meeting shopping needs.

v  Kept abreast of promotional events, sales, item availability, and discontinuations.

v  Handled returns courteously and professionally to create customer retention.

v  Maintained a professional attitude with sincerity and enthusiasm, reflecting J. C. Penny’s customer commitment.

v  Knowledgeable of and performed sales support functions related to POS procedures.

v  Developed product knowledge by reading current vendor tags and pamphlets and attending training classes in order to communicate information to the customer.





            Certified Customer Contact Specialist ~ 2013            Lakewood, New Jersey ~ 1994

Certified Service Supervision Specialist ~ 2012

            Certified Contact Specialist ~ 2012


Most Recent Employment Performance Reviews are Available Upon Request



  • ID#: 89264
  • Location: Albany, GA , 31701

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

Look Who's Hiring!

Part Time Customer Service Agent
Waycross, GA Enhanced Recovery Company, LLC
Customer Service Associate/Sales Floor (Seasonal)
Kennesaw, GA Lowe's Companies, Inc.
Customer Service Leader (Director of Customer ...
Conyers, GA Hill Phoenix Inc
Customer Service Agent Tier II
Atlanta, GA Vonage
Medical Screener - Reception Technician (Custo...
Jonesboro, GA CSL Plasma
Customer Service Representative
Douglas, GA Pizza Hut