Customer Service Speacialist

JUANETTE WILLIAMS

1903 West Broad Avenue ~ Albany, Georgia 31701

(229) 255-0279

juanettemartin1025@gmail.com

 

 

 

 

 

 

 

 

 

Personnel Manager

Human Resource Department

 

I would love the opportunity to interview in person for this position. Thank you in advance for the consideration.

 

Dear Personnel Manager:

            The intent of this letter is to introduce myself and current skills i.e:

 

Perfect attendance award, includes no tardies.

 

Able to manage difficult or emotional customer needs.

 

Manage both team and individual responsibilities while being a team player.

 

Implemented employee recognition awards.

 

Demonstrates willingness to make timely decisions including appropriate people in decision.

 

Works within approved budget and conserves organizational resources by 10%.

 

Offers team spirit by assisting co-workers, collaborating and communicating effectively.

 

Great sense of humor.

 

Sincerely,

 

 

 

 

Juanette Williams

 

 

JUANETTE WILLIAMS

1903 West Broad Avenue ~ Albany, Georgia 31701

(229) 255-0279

juanettemartin1025@gmail.com

 

 

 

 

 

 

 

CAREER ATTRIBUTES

 

  • Recipient of a Certificate of Appreciation for Neighborhood Watch Involvement in Ward 4 in Albany, Georgia.
  • Received a Silver Georgia Work Ready Certificate in November 2011.
  • Capable of attending to the needs of customers in a prompt and courteous manner, as well as manage and show compassion to the needs of difficult or emotional customers.
  • Able to adhere to company’s policies and procedures regarding confidentiality.
  • Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and Internet Explorer.

 

EMPLOYMENT HISTORY

 

PHOEBE PUTNEY MEMORIAL HOSPITAL

09/2005 – 07/2014                  Title:  Switchboard Operator                                     Albany, GA

v  Operated a high volume digital call directory and a public broadcast system for hospital emergencies.

v  Screened and directed calls to the proper individual or department.

v  Answered inquiries pertaining to the patients admitted to the hospital, their room numbers, duration and discharge dates.

v  Facilitated the use of the Language Line for non-English speaking patients and visitors.

v  Provided TDD service for hearing impaired individuals.

v  Maintained an information log for administrative and public affairs on-call personnel.

v  Coordinated emergency calls for Public Health investigators.

v  Performed a variety of routine typing and clerical duties as necessary.

v  Provided information to the visitors and ensured their queries and issues were resolved satisfactorily.

v  Entered data to updating the hospital’s main data base with information about telephone activity.

v  Possess the communication skills vital in helping manage the flow of incoming and outgoing information throughout the hospital.

 

J. C. PENNY’S

05/2003 – 09/2005                  Title:  Catalog Sales Associate                                   Albany, GA

v  Made a connection with customers, asking questions and listening to shopping needs, and provided options and advice on meeting shopping needs.

v  Kept abreast of promotional events, sales, item availability, and discontinuations.

v  Handled returns courteously and professionally to create customer retention.

v  Maintained a professional attitude with sincerity and enthusiasm, reflecting J. C. Penny’s customer commitment.

v  Knowledgeable of and performed sales support functions related to POS procedures.

v  Developed product knowledge by reading current vendor tags and pamphlets and attending training classes in order to communicate information to the customer.

 

EDUCATION

 

            ALBANY TECHNICAL COLLEGE                    LAKEWOOD HIGH SCHOOL

            Certified Customer Contact Specialist ~ 2013            Lakewood, New Jersey ~ 1994

Certified Service Supervision Specialist ~ 2012

            Certified Contact Specialist ~ 2012

 

Most Recent Employment Performance Reviews are Available Upon Request

 

 

  • ID#: 89264
  • Location: Albany, GA , 31701

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