Customer Service/Receptionist/Front Desk Clerk

                                 Lacey Clark

4439 Hwy 112 S

Albany, Ga 31705

Cell: (229)206-0740

Email: laceyclark3@yahoo.com

 

OBJECTIVE  Seeking job opportunity to work for a company that gives me a platform to develop

                                new skills while utilizing my present knowledge.  Hope to build a career to secure a

                                challenging position where I can effectively contribute my skills that offers

                                professional growth so that I  can learn and become a long-term, valued asset to the

                                company.

 

STRENGTHS  Honest, Dependable, Reliable, Self-Motivated, able to Work and Communicate well

                                  with others, Excellent Organizational skills, can Organize Task and Complete jobs

                                  within a time frame

 

QUALIFICATIONS:

 

  • Work well without supervision
  • Excellent problem solving and communication skills
  • Ability to Prioritize and remain focused on the essence of an issue
  • Excellent Organizational Skills
  • Great customer service Skills
  • Skilled at learning new concepts quickly while working well under pressure
  • Genuine concern of taking care of others needs
  • Experience and Training with Microsoft Office programs (Word, Excel, PowerPoint, Access)

 

 

EXPERIENCE:

 

Company- Birdsong Peanuts   December 2013-March 2015

Secretary/Clerk

 

  •  Maintained, Processed and  Prepared Documents for Upcoming Audits
  •  Compiled, Copied, Sorted, and filed records of Office and Business Activities
  •  Assisted in Plant Safety and Sanitation
  •  Supported Inventory Control Process and Ordered Materials, Supplies, and Services.
  •  Scheduled Meetings and Made Travel Arrangements for Plant Manager.
  •  Assisted in the Hiring and Training Process of Plant Workers
  •  Communicated with Customers, Employees, and other Individuals to Answer Questions, Explained Information, Took Orders and Addressed Complaints.
  •  Answered Telephones, Directed Calls and Took Messages.
  •  Operated Office Machines, such as Copiers, Scanners, Voice Mail Systems and Office Computers.
  •  Reviewed Files and Recorded Documents and Proofread Data and other Information
  •  Delivered messages and Ran errands.
  •  Completed Work Schedules, Managed Calendars and Arranged Appointments.
  •  Monitored and Assisted Directing the Work of Lower-Level Employees (Plant Workers)
  •   Prepare Meeting Agendas, Attended Meetings, and Recorded and Transcribed Minutes




Company – Rite Aid    Albany, GA   2010-2012                                                             

Cashier

 

 

 

  •   Assisted Customers with Returns, Purchasing or Exchanging Merchandise 
  •    Maintained and Restocked Inventory and Marked Prices on Shelves and Items.
  •   Prepared and Closed the Store
  •   Answer Customers Questions, and Provided Information on Procedures and Policies.
  •   Bag, box, or Wrapped Merchandise, and Prepared Packages for Shipment.
  •   Computed and Recorded Totals of Transactions.
  •   Sorted and Counted Money in Cash Drawers at the Beginning and End of Shifts to Ensure that Amounts are Correct
  •   Established or Identified Prices of Goods, and Services
  •   Greeted Customers Entering Store
  •   Issued Receipts, Refunds, Credits, or Change Due to Customers.
  •   Issued and Redeemed Coupons.
  •   Maintained Clean and Orderly Checkout Areas.
  •   Monitored Checkout Stations to Ensure That They Have Adequate Cash Available and That They are Staffed Appropriately.
  •   Offered Customers Carry-Out Service at the Completion of Transactions.
  •   Received Payments by Cash, Check, Credit cards/Debit Cards for Merchandise
  •   Requested Information or Assistance Using Paging Systems.
  •   Resolved Customer Complaints

 

 

 

 

 

 

 

 

 

Company-  Teleperformance  Albany, GA    2009-2010

Customer Service Representative

 

 

  •  Answered Phone Inquiries from Customers about Services by Clarifying Desired Information; Researching, Locating, and Providing Information.
  •   Supplied Customers with Information about their Wireless Devices
  •   Handled  Customer’s Wireless Accounts and Billing Accounts
  •   Determined Requirements by Working with Customers.
  •   Resolves Problems by Clarifying Issues; Researching and Exploring Answers and Alternative Solutions; Implementing Solutions; Escalating Unresolved Problems.
  •   Fulfills Requests by Clarifying Desired Information; Completing Transactions; Forwarding Requests.
  •   Sells Additional Services by Recognizing Opportunities to Customers by Explaining New Features.
  •    Maintains Call Center Database by Entering and Updating Customer Information.
  •    Kept Equipment Operational by Following Established Procedures; Reporting Malfunctions.
  •   Updated Job Knowledge by Participating in Educational Opportunities. 

 

 

 EDUCATION

 

May 2007   Crisp Academy College Preparatory High School- Diploma   Cordele, Ga

 

Darton College    Albany, GA   2014-Present

Major- Dental Hygiene   

 

 REFERENCES

 

Eric Phillips- Sylvester, Ga   Occupation- Plant Manager at Birdsong Peanuts (229)400-4944

Eric McFarland- Columbus, GA Occupation- Physician’s Assistant  (706)587-7129

Georgianna Gillie- Cordele, GA  Occupation- Teacher     (229)712-0421

Dee Kelley- Albany, Ga Occupation –Teacher Sherwood Baptist Church (770)380-6081

 

 

 

 

 

  • ID#: 89636
  • Location: Albany, GA , 31705

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